Delivery and Returns

Shipping Policy

Shipment processing time

All orders are processed within 10 days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer a selection of postage options.

Large Letter Standard                                £1.50 

Standard delivery 2-4 days                        £3.50

Local (minimum spend of £8)                              FREE


Shipping to Europe

Large Letter Standard                               £5.99

Standard delivery small parcel                  £11.99

Delivery to countries outside of the UK can take between 3-5 days. If your parcel is larger than a small parcel size you may be contacted to discuss the best delivery options. 

Please only select this option if you are local to the Felixstowe,Suffolk area. 

Items can still take up to 10 working days to be processed for local delivery. 

Delivery delays can occasionally occur.

Return & Refund Policy

Thanks for shopping at ​HLCreations.
If you are not entirely satisfied with your purchase, we're here to help.

If your item has been personalised we are unable to offer a refund unless the fault is ours. When ordering a personalised item please ensure it is spelt correctly.

You have ​30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable unless the fault is ours.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on shipping and how to return your item to us, contact us using the contact form provided.